FAQs

A: Yes. If you’ve been injured at work, you can receive physiotherapy for your injury. Work-related injuries are usually covered by your provincial Workers’ Compensation Board (WCB). Your claim will be submitted to the WCB for review and approval of treatment. Our team works with your WCB case worker, doctor and employer to get you back to work safely. 

Please bring in the following information upon your first visit: Claim Number or Alberta Health Care number, as well as your employer's information.

A: Yes. If you were injured in a motor vehicle accident (MVA), you can begin physiotherapy to help with your recovery. You don’t need a doctor’s referral to start treatment—simply provide us with your claim information. We’ll communicate with your Insurance company for approval of treatment.
Please bring in the following information upon your first visit: Claim number, Date of Accident, Adjuster's name and contact info (Phone Number, Fax Number, Email), and Insurance Company Name.

A: Both techniques use thin, sterile needles, but they differ in technique and purpose. Dry needling targets specific tight muscles or trigger points to relieve pain, reduce tension, and improve mobility. Acupuncture, on the other hand, involves inserting needles at specific points along the body’s energy pathways to restore balance, promote healing, and improve overall well-being.

A: Treatment length varies widely—from a few sessions for minor injuries to a few months for post-surgical rehab. A treatment plan is ultimately developed by both you and the physiotherapist and may depend on factors such as the severity of the condition/ injury, individual progress, response to treatment, and treatment goals.

A: You may benefit from physiotherapy if you experience any of the following:

• Ongoing or recurring pain (back, neck, joints, etc).
• Stiffness or reduced movement in any part of your body.
• Weakness, balance problems, or loss of coordination.
• Recovery from injury or surgery.
• Vertigo or vestibular-related conditions.
• Concussion

A: Physiotherapists can treat an array of injuries/conditions that may be musculoskeletal, neurological, pelvic, vestibular or concussion related. Examples of commonly treated issues include, but are not limited to: back and neck pain, any joint pain (shoulder, elbow, wrist, hip, knee, ankle), sports injuries, post-surgical rehabilitation, osteoarthritis, vertigo, sciatica and many more.

A: Yes. Physiotherapy can help with many types of headaches and migraines, especially when they’re related to tension, posture, or neck and jaw issues. Our physiotherapists can use techniques such as manual therapy, posture correction, exercises, and education to reduce pain, improve mobility, and help prevent future episodes.

A: Yes! Dry needling may be integrated into your treatment plan if you and your physiotherapist think it would be beneficial.

A: An assessment is needed for first visits or to assess a new injury/ body part. The physiotherapist will discuss your injury or pain history with you and conduct a physical exam to diagnose your concerns. Your therapist will then educate you on your diagnosis and work with you to develop a treatment plan. 

Your first appointment will also include treatment. This will include hands-on manual therapy and personalized exercises to aid in your recovery. Depending on the injury, you may be offered trigger point dry needling, shockwave or TENS.

A: Once you have seen a physiotherapist for an assessment, you will come in for treatments or follow ups. This is where the physiotherapist will do a ‘check-in’ to assess progress and adjust the treatment plan if needed. This is followed by hands-on manual therapy, personalized exercises provided by the physiotherapist and modalities if needed.

A: Yes, in many cases. Physiotherapy can strengthen muscles, improve mobility, and relieve pain—sometimes eliminating or delaying the need for surgical intervention.

A: You do not require a referral from your family doctor or a specialist to attend our clinic for physio treatment, massage therapy or any of our other services. 

However, some extended health insurance plans require a doctor’s referral in order to reimburse you for your physiotherapy sessions. We suggest that you check with your extended health provider what their requirements are.

A: Vary rarely do we have the availability for a walk in, however, if we do, we will 100% accommodate you. For that reason, an appointment is typically best for all assessments and treatments. We are always accepting new patients and encourage you to contact us with any questions!

A: Physiotherapy assessments will typically last around 60 minutes. Physical therapy treatments, or follow ups, can last from 30-40 mins

A: Please wear or bring loose, comfortable clothing. If you are attending physiotherapy for a lower body injury, a pair of shorts may be helpful to bring.

Forgot a change of clothes? No worries, we have extra shorts and shirts you may change into if needed!

A: We do! Check out our extended health benefits page for a list of some of the insurers we can direct bill for your physiotherapy and other treatments. You can also contact us to see if we can direct bill to your extended health benefits plan.

Extended Health Benefits

A: We will run your primary benefit plan first. Depending on the coverage, we can then run a secondary plan to cover any remaining amount that the primary did not cover. Please note: Some plans may not allow electronic submission on our behalf when direct billing.